Using Sora Tutoring.

The service

Sora is a personal tutoring workspace by Sylligence for Australian Years 7–12. It is designed to help you understand schoolwork through conversation, explanations and worked examples. Availability depends on the services configured for the environment you are using.

Generated explanations can contain mistakes. Check important answers, official curriculum requirements and assessment conditions with your teacher or the relevant authority. We do not promise a particular mark, ranking or educational outcome. Sora is not an emergency service or a substitute for qualified medical, legal or mental-health support.

Your account

Use accurate account details and keep your sign-in credentials private. Only share material you have the right to use. If you are under 18, you must have permission from a parent or guardian to use Sora. If you need help understanding these terms or making a payment decision, involve a parent or guardian. The person authorising a payment must be entitled to use that payment method.

Learning and assessed work

Use the tutor to build your own understanding. Follow your school’s rules for assessments and disclose assistance where required. Do not impersonate another student, bypass access controls, upload harmful files, or use the service to harass others. The tutor may ask about assessment conditions so it can provide appropriate help.

Time and plans

New accounts include 30 minutes of connected tutoring. See Pricing for plan details. Standard is A$90 per week and Plus is A$160 per week. These are the total weekly subscription prices.

Active tutoring time is measured by the server. Paused or disconnected time is excluded according to the session’s connection state. Reading saved notes and agreed practice generation after the paid lesson ends do not use tutoring minutes. The final charge is calculated from active time, not the clock on your device.

Included weekly time does not roll over. Additional time is off by default and needs your confirmation. Spending limits and renewal dates are shown in Billing. Changing or cancelling a weekly plan takes effect as disclosed before confirmation; cancellation prevents the next renewal.

Payments, cancellations and problems

Weekly subscriptions renew automatically until cancelled. Checkout shows the amount due and the billing frequency before you pay. Access to the paid plan begins after we verify the payment.

If you believe usage was recorded incorrectly or a paid service was not supplied, contact support@sylligence.com.au with the session date. We will need the relevant account and session record to investigate. Nothing in these terms excludes rights or remedies that cannot be excluded under the Australian Consumer Law.

Your material and session history

You retain your rights in the work you upload. You allow it to be processed and displayed for your tutoring and stored in your account until deletion or the applicable retention period. That does not grant permission to publish it, resell it or add it to a shared training library.

Official and licensed resources retain their original ownership and restrictions. Generated or Sylligence-original examples are identified separately. Export your saved notes when you need an independent copy.

Privacy and saved work

Read the Privacy notice for what is processed and the available controls. New sessions do not use student camera input or create audio/video recordings; a transcript is part of the saved lesson history.

Changes and contact

Material changes to prices, renewal terms or privacy choices should be shown before they apply. Contact support@sylligence.com.au for account, billing or service questions.