Privacy, in plain language.
This notice describes the privacy controls in the local Sora build. It must be reconciled with the final service providers and business arrangements before public launch. Updated 13 September 2026.
What we need, and why
Your account uses an email address, a display name, your state and your school year. Your subject choices, course level and preferences help your tutor put your question in context. You do not need to share your exact birth date or home address to use the learning workspace.
During a lesson, Sora processes the messages, audio and files you choose to share so your tutor can respond. The session transcript, teaching materials and notes are saved to your account. Avoid uploading other people’s personal information, passwords, medical records or material you do not have permission to share.
Audio and saved work
Turning on your microphone lets the tutor hear you. New tutoring sessions do not use student camera input or create audio/video recordings. Previously saved recordings remain subject to the account’s existing retention and deletion controls.
A transcript is retained as part of the lesson history. It can contain recognition errors, so check important details against your notes and original work.
Your learning stays in your account
Your uploaded documents and personal learning context are scoped to you. Student uploads are not automatically added to a shared question library or used as permission to train a model. The tutor uses a compact learning context to help you pick up where you left off.
Administrative access is restricted to authorised staff for support, safety and service operation. Sensitive access should be limited to the task at hand and recorded.
Services involved in a lesson
Account storage, realtime communication, tutoring, optional avatar rendering and payments involve specialist service providers. They receive the information needed for that function. Provider selection, processing regions, retention and contractual safeguards must be confirmed before a live service is enabled.
Payment details are entered on a hosted payment page. Sora stores payment references and billing records, not your full card number. This local build is not accepting live payments.
Choices for students and families
Consent needs to be understandable and appropriate to the student’s capacity. Younger students may need a parent or guardian to help make privacy and payment choices. A school year alone does not establish a person’s age or capacity to consent. We do not ask for your age during signup or setup. Your agreement includes a declaration that you have parent or guardian permission if you are under 18. This does not verify your age or a guardian’s identity.
You can change your profile and appearance, review your subjects, export your account data, and request deletion in Settings → Privacy. Structural changes such as your curriculum require a deliberate choice.
Storage and deletion
Lesson history is kept so you can return to your work. Deleting an account removes its associated learning records and private files from the active application. Some transaction records may need to be retained where required by law. Backup expiry and provider-side deletion depend on the configured services and must be documented before public launch.
Do not use this local build as the only copy of important work. Export materials you need to keep.
Cookies and local preferences
Essential account cookies keep you signed in. A local appearance preference lets the site open in your chosen light, dark or system mode. This build does not include advertising trackers or third-party marketing analytics.
Regional content can use an approximate state inferred from your network address. We do not request your device’s precise location. Your saved account state takes priority and can be changed in profile settings. If no state is available, we use Australia-wide content. Previously saved location choices expire after 30 days; a saved refusal keeps the national view. Clearing this site’s browser storage resets that device preference.
Questions or concerns
Your optional visitor preference personalises introductory guidance on this device for 30 days. It does not change account permissions. Clearing this site’s browser storage resets that preference. We also remember whether the dashboard welcome has been shown for your account on this device, so it does not repeat; clearing site storage resets that marker. The support assistant sends only your submitted question for AI-assisted matching to approved help articles; it cannot access your learning records. Support requests share your message and email with our team. Network addresses are converted to daily pseudonymous rate-limit identifiers to limit abuse, not used for advertising. Those counters expire after two days. Support delivery-queue copies are removed within 90 days by scheduled maintenance, and account-linked copies are deleted with the account. Email correspondence held by the support team is separate; contact us to request removal.
Contact support@sylligence.com.au to ask about your information or report a privacy concern. You can also learn about privacy rights and complaints through the Office of the Australian Information Commissioner.