Help with Sora

Sora is one-to-one AI tutoring for Australian Years 7–12. Choose a subject and start talking — no prepared work or specific question is required. You can also bring a question, assignment or file through Chat. Your tutor explains and works with you in the notebook, adjusting the tutoring as you go.

Yes. Each subject has its own curriculum, level and current topic. Your school year does not limit what you can study in a subject.

Yes. Send a question, assignment draft, course outline or other file through Chat during tutoring. The tutor can help you understand the task, review your reasoning and work out what to improve. Your submitted work should remain your own and follow your school’s rules.

Yes. You can type in the conversation with your microphone muted or without granting microphone access. Sora does not use your camera. If you allow microphone access, you can talk through the question with your tutor.

Open the session in History. Notes are the actual saved notebook pages from tutoring, including question crops and diagrams where used — not an AI-generated summary. You can preview, download or print those same pages.

Sora can keep private learning memory, such as relevant recent topics or explanation preferences, to make later tutoring more useful. It stays separate from your Notes and transcript. You can review, correct or remove saved learning memory in Settings.

New sessions do not create audio or video recordings. History saves the notebook, conversation and shared files. If an earlier session already has a recording, you can find it in that session in History.

New accounts start with 30 minutes of connected tutoring. In Billing, you can check your remaining time and spending limit. Thinking and working count while connected. Use End session when you finish. If you do not recognise a charge, contact support.

You can explore Sora together before setting up a learner’s study space. During setup, the learner acknowledges the current permission information. That acknowledgement is not verified guardian consent, and a parent preference does not give access to another person’s account.

Yes. You can explore the tutoring approach and contact us about your school or teaching context. Student accounts remain private; an educator preference does not grant access to students or create a school dashboard.

Use the same sign-in method you used to create your account. For an email and password account, choose Forgot password on the sign-in page. Never send your password, verification code or payment-card details to support.

Help answers questions about Sora. It cannot read your tutoring conversations, files, account or payments. If AI-assisted matching is enabled, only the question you submit may be sent for matching to our Help articles. To contact the team, review and send a separate support request.